Returns and order care
Returns and issue handling depend on product condition, destination rules, and the order record. Keep packaging and order details until the item is confirmed.
Last updated: 2026-10-23
Ships from China to the United States
Contact support to confirm the delivery estimate before ordering. Shipping charges are shown at checkout.
Free standard shipping on qualifying item totals of $99.00 or more after item discounts.
Import duties, import taxes and carrier clearance fees are not prepaid. You may need to pay these separately before delivery, in addition to the checkout total.
Request a return review within 14 days after delivery. Contact support with your order number before returning an item. We will provide the return address and instructions after reviewing your request. Do not return a parcel to the sender address without approval.
Return shipping is your responsibility unless the item is damaged, missing or different from your order. Support will confirm the refund timeline when reviewing your request.
Shipping details·ReturnsEligible returns should be unused, complete, and sent back with original packaging after support approval. Return shipping is the customer's responsibility unless the issue is caused by damage, a missing item, or a mismatch with the order record.
If an item arrives damaged or different from the order, customers should keep photos of the package and product for review.
Customer clarity
Clear photos, order number, and a short description help support resolve issues faster.